Wednesday, May 21, 2008

More Run Around

It seemed that they couldn’t figure out what to reorder to fix my problem and it took days for it to be resolved. I hate to say it but this is not rocket science. I was able to figure what needed to be done to fix this problem and kitchen design is not my business. I finally receive word that the replacement corner cabinet was ordered around 5/20/08 along with the replacement doors for my pantry with the correct glass. Finally arrange for pick-up of incorrect cabinets (27 days after it was delivered). Is waiting 27 days for the pick up of an incorrect cabinet acceptable and almost a month to reorder an incorrect cabinet acceptable? This is absolutely absurd. I left countless voicemails and had numerous phone conversations to finally get this to the point where they reordered this cabinet and finally came to pick up the old one.

Monday, May 5, 2008

The Run Around

I contacted customer care number listed on the web site to try and enlist some assistance in getting my situation resolved. My contact at customer care was Jessica. Anecdotally Jessica had an much trouble dealing with the store as I did. She never was able to speak with the designer Scott. He never returned her calls and would not accept her calls when they came. It is amazing that he was never in the store when she called. She kept calling me apologizing for all the delays and the fact that it seemed impossible to obtain resolution and action on any of the problems I was having.