More Big Boxes in a Small Apartment

The replacement glass doors for the pantry arrive on 6/28/08. Guess what? My contractor is long gone so now I have to have these doors leaning against my living room wall until my contractor can come back.

Can I get someone who can make a decision?

I asked Jessica to submit my case to the next level of customer service because I was expecting more compensation than this. It has now been 4 weeks since I asked that this case be escalated and I have not received a call from anyone. Once again a steller example of your company’s outstanding customer service. I will not accept a token gesture to compensa tion for all of the time and in convenince I have endured over the past 4 months. Did I mention that I live in an 800 square foot apartment in NYC, work out of my apartment and for the better part of 3 months about 400 sq. ft of my living space was taken up by kitchen cabinets that could not be hung because I did not have a corner cabinet.

$500...ha ha you must be kidding

Jessica from customer care told me that she had been authorized to offer me a 500.00 gift card to compensate me for my trouble. You have got to be kidding me. I token gesture of a 5% discount on my cabinet order. What on earth would I do with a 500.00 gift card to Home Depot at this point? Do you honestly think I would ever spend another dime in your stores? And frankly I find compensation in the amount of 500.00 to be an insult. However there is something else going on here as well. This 500,00 offer was made based on the fact that my cabinet purchase was around 5000.00 according to what Jessica told me on the phone. Please note this is half of what I actually paid for these cabinets. Ironically my dad has been saying all along that I did not get the cabinets that I paid for. Then this descrepancy appears in the total paid for the cabinets I think he may be right. I have pictures documenting all the problems my dad had to fix on these cabinets ( frames bowed out because pieces that were too long were jammed into the cabinets, glue intended for the seams in the cabinets that is no where near the seams etc etc.) before installing them. In short these cabients are nothing but junk and the assembly is even worse than materials that were used to make them. So much for buying American made products.

Fed up

Christine calls to tell me that my replacement glass doors had been reordered. I question because I had been told by her they were reordered on 5/20 with the replacement corner cabinet. It turns out they weren’t reordered then because Christine had to get an approval from the store manager to reorder these doors and they had to verify that what had been sent to me was in fact wrong. Keep in mind that they were first told these doors were not what I ordered back in March. Why does it take 28 days ( 5/20-6/16) to get an in store approval to reorder items that were sent wrong? Is this good customer service? The inconvenience that this delay in reordering caused me was clearly felt to be inconsequential and irrelevant to your employees. Why am I repeatedly inconvenienced because of incompetence, broken systems, and too many levels of bureaucracy which prohibit the simple execution of simple tasks to correct errors?

You should have listened to me in the first place

New corner cabinet arrives. It is finally correct. It is a 30 in corner cabinet. Ironically, this was how I had suggested we could accommodate for the corner vent initially when we were in the design process. Scott told that he could not do it like this. It would not work. Ironic isn’t it? I called to notify the store that the corner cabinet was correct however I did not receive the new glass doors for my pantry.