About One Month Later)

Two new cabinets are delivered. Corner cabinet is wrong again. They sent a 36 in long cabinet. This does not allow for the vent in the corner. They should have sent a 30 in. cabinet. I called the store on the 24th to tell them the corner cabinet was wrong. Spoke with Rhonda who said she would need to speak with the designer and get back to me. I had many conversations back and forth with Gerry and Rhonda trying to get someone to come and look at the cabinet and come up with a plan for resolution. Of note they can’t reorder a new cabinet or send someone to pick up the incorrect cabinets until a zone manager comes to verify that what is an error is an error. This is fine if it doesn’t take over two weeks fore someone to finally show up. Long story short is that the zone manger finally came to assess this situation on 5/9/08 (16 days after initial call). Do you consider a 16 day turn around good customer service? I also forgot to mention that I was charged for the remake of the corner cabinet. I would like to emphasis that this cabinet had to be remade because of an error in judgment and design made by one of your design specialists. Why should I have to pay for your employees mistakes?