Cabinets delivered 3/3/08 and I opened the boxes on 3/16/08. Immediately determine that there is something wrong with the order and call Home Depot twice on the 17th. Left messages with Fred Spath who returns some of my calls but never really addresses the content of my messages and keeps telling me that the floor plans they have in the store are correct. Implying that there could not be anything wrong with the order. Frankly I am not really sure what the floor plans have to do with me explaining that the cabinets that were sent can not possible fit in my kitchen. Finally my dad and I go to the store in person to try and get someone to address our problems and take action. This is when we spoke with Gerry Thomas and he got involved in the process.
The fact that my calls were basically dismissed and that my dad and I had to go to the store in person for someone to take action is really indicative of great follow through and great customer service isn’t it?
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