Can I get someone who can make a decision?

I asked Jessica to submit my case to the next level of customer service because I was expecting more compensation than this. It has now been 4 weeks since I asked that this case be escalated and I have not received a call from anyone. Once again a steller example of your company’s outstanding customer service. I will not accept a token gesture to compensa tion for all of the time and in convenince I have endured over the past 4 months. Did I mention that I live in an 800 square foot apartment in NYC, work out of my apartment and for the better part of 3 months about 400 sq. ft of my living space was taken up by kitchen cabinets that could not be hung because I did not have a corner cabinet.